Keyboard and Mouse Not Working Windows 10 but Works in BIOS: Troubleshooting Guide

When your keyboard and mouse work in BIOS but not in Windows 10, it’s like having the right tools but the wrong blueprint. This puzzling issue indicates a deeper problem between hardware initialization and OS-level drivers. Let’s explore what’s going wrong.

I’ll walk you through step-by-step troubleshooting to identify whether it’s a driver conflict, power management issue, or something more complex. We’ll tackle this together, starting with the most likely causes first.

Initial Troubleshooting: Keyboard and Mouse Issues in Windows 10

When your keyboard and mouse work in BIOS but not in Windows 10, it indicates a potential driver or power management issue. Let’s start with the basics: checking connections and updating drivers.

I recommend beginning with simple checks: ensure all cables are securely connected, and if you’re using USB devices, try different ports to rule out hardware failure. Sometimes, a simple port change can resolve connectivity issues.

1. 1
   Check Device Manager

   Look for any devices with yellow warning signs indicating driver issues. Right-click and choose “Update driver” to search automatically.

2. 2
   Power Management Check

   Go to Device Manager > Properties > Power Management. Uncheck “Allow the computer to turn off this device to save power” for both keyboard and mouse.

3. 3
   Update USB Drivers

   In Device Manager, expand Universal Serial Bus controllers. Right-click on USB Root Hubs and select “Update driver” to ensure they’re current.

These steps address common causes like driver conflicts and power saving features that might be interfering with your devices. If issues persist, we need to dig deeper into potential BIOS settings conflicts or Windows update problems.

For now, let’s summarize our findings: we’ve checked basic connectivity, updated drivers, and adjusted power settings. If your devices still aren’t working, we’ll need to explore more advanced troubleshooting techniques 🔧.

Advanced Solutions for Persistent Keyboard and Mouse Problems

When basic troubleshooting doesn’t resolve keyboard and mouse issues in Windows 10, we need to explore deeper potential causes. Let’s examine BIOS settings conflicts and Windows update problems that might be interfering with your devices.

First, we need to check if there are any BIOS configuration issues affecting your peripherals. Sometimes, specific BIOS settings can cause compatibility problems with Windows 10. I’ll guide you through checking these settings.

After verifying these BIOS settings, we should check for any Windows update issues that might be causing driver conflicts. Sometimes, a recent Windows update can introduce compatibility problems with existing drivers.

I recommend checking the Windows Update history to see if there have been any recent updates that might have caused the issue. You can do this by going to Settings > Update & Security > Windows Update > View update history.

If you suspect a recent update is the cause, you can try rolling back the update or waiting for a new update that might fix the issue. Additionally, ensure that all your drivers are up to date, as newer drivers often include fixes for known issues 🔄.

These advanced troubleshooting steps can help resolve persistent keyboard and mouse problems by addressing potential conflicts at both the BIOS and Windows levels. If issues continue, it may be necessary to consider reinstalling drivers or resetting Windows settings as a last resort 💻.

Let’s summarize our findings: we’ve examined BIOS settings and checked for Windows update issues. If your devices are still not working, we’ll need to explore further troubleshooting techniques 🔧.

When to Reinstall Drivers and Reset Windows Settings

When keyboard and mouse issues persist despite basic and advanced troubleshooting, it’s time to consider more drastic measures. I’ll guide you through the process of reinstalling drivers and resetting Windows settings to resolve these stubborn peripheral problems.

First, let’s address driver reinstallation. Sometimes, drivers become corrupted or outdated, causing compatibility issues with Windows 10. To reinstall drivers, we’ll need to access the Device Manager.

To reinstall drivers, follow these steps:

Open Device Manager by pressing Windows + X and selecting it from the menu.

Locate your keyboard and mouse under their respective categories.

Right-click on each device and choose Uninstall device.

Restart your computer to allow Windows to automatically reinstall the drivers 🔄.

If reinstalling drivers doesn’t resolve the issue, we may need to consider resetting Windows settings. This should be done with caution as it will remove installed applications and settings.

To reset Windows settings, go to Settings > Update & Security > Recovery. Under Reset this PC, click Get started and follow the prompts.

Choose whether to keep your files or remove everything.

Follow the on-screen instructions to complete the reset process 🔧.

These last-resort measures can help resolve persistent keyboard and mouse issues by addressing potential driver corruption and Windows configuration problems. If issues continue, it may be necessary to consider hardware diagnostics or professional assistance 💻.

Let’s summarize our findings: we’ve reinstalled drivers and considered resetting Windows settings. If your devices are still not working, we’ll need to explore further troubleshooting techniques 🔧.